Platform
Our own servers that never sleep.
Everything we build for you runs on servers we own and run, in real data centers. Watched around the clock. Each client kept apart from the others. Built for sudden rushes of calls.
What runs here
It all runs under one roof.
Your own servers
Your own servers in real data centers. Buildings made just to keep computers running, with backup power and backup internet lines. Nothing shared with other clients. Nothing on a desk at home.
Data under our control
Call audio, transcripts and customer records live on systems we control. Only the right people can see them, and every look is logged. Your contract names the data center and the speech and language tools we use.
Sized for the peak
We plan for your busiest hour, not your average day. Then we push it hard with test calls before the big days hit.
Eyes on it 24/7
Alarms on every part of the system. An engineer on call day and night. A written report after anything goes wrong.
Built onElevenLabsAnthropicOpenAITwilioTelnyxFlowrouteHetzner
The platform
One platform, in numbers.
- Call minutes a year
- 12M+
- Uptime
- 99.99%
Numbers for the whole platform, rounded down. None point to one client. Uptime (time the system is up and working) is set in writing and reported each month. We share the full numbers when we send you a written offer.
Client names stay private by agreement. Write to info@bpngroup.co
How we work
Boring by design.
Every project runs under a written contract. It spells out uptime and how fast we answer when something breaks. We sign our name to it.
Changes at set times
We make changes at set times, outside your busy hours. You hear about them first, and we can undo them.
Steps in writing
Every routine task has written steps. So the result is the same no matter who is on shift.
Backups that restore
We do not just take backups. We restore them on a schedule, and log that it worked.
A report for anyone who checks on you
Uptime, problems and changes, summed up each month in plain words.